How a company treats employees is what forges a great business relationship in any field. But when it comes to industries where service is what customers perceive first and most during their experience, it id not just important, it is everything. And that is true particularly for restaurants, where the interaction between employees and customers is an ongoing one, starting from the moment they enter and going on till they close the door behind them. Or even longer if they provide valet parking!

The hostess greeting guest at the door and taking them to their table, their waiter, other waiters and the way they act, the bartender serving them drinks while they wait for their table to be prepared for them, everyone interacts with restaurant customers and the impression they last tends to stick around. (more…)